Payment Policy

1. Accepted Payment Methods

We accept the following secure payment options via Stripe:
✅ Credit/Debit Cards: Visa, Mastercard, American Express
✅ Apple Pay & Google Pay (where available)

Note: We do not accept PayPal, bank transfers, or cryptocurrency.

2. Payment Security

• All transactions are encrypted using Stripe’s PCI-DSS compliant system.

• We never store your full card details on our servers.

3. Currency & Pricing

• All prices are in USD (US Dollars).

• Prices include applicable taxes unless stated otherwise.

4. When You’ll Be Charged

• Your card is authorized immediately at checkout.

• The charge is finalized once your Microsoft license key is delivered (usually within 15 minutes).

5. Failed Payments

If your payment fails:

1. Check for:

   • Insufficient funds

   • Card expiration/incorrect details

   • Bank blocks (contact your bank if needed)

2. Retry with a different card if issues persist.

6. Refunds & Disputes

• Refund Policy: Strictly follows our Refund Policy (no refunds after key delivery).

• Chargebacks: Disputing a valid charge will result in:

  • Automatic account suspension

  • Blacklisting of license keys

Always contact us first at contact@reluxis.com for payment issues.

7. Receipts & Invoices

• A digital receipt is emailed immediately after purchase.

• Need a VAT invoice? Contact us with your order number.

8. Fraud Prevention

• We verify high-risk orders via:

  • Address Verification System (AVS)

  • 3D Secure authentication

• Suspicious orders may be canceled without notice.

9. Contact for Payment Issues

Reluxis LLC
Email: contact@reluxis.com
Phone: +1 (505) 378-5518
Address: 5203 Juan Tabo Blvd NE, Albuquerque, NM 87111 United States